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Privacy Policy And Cookies

Privacy Summary

This is a summary of how we collect and deal with your personal information when you use this website. For more information about how we look after your personal information, your privacy rights, and how the law protects you, please read the full privacy policy below.

You have the right to access, correct, delete, or restrict the use of your data. You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

 

Last updated: 28 June 2025

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1. Introduction

Welcome to Synergy Human Factors Ltd ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.synergyhumanfactors.com). We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data (Use and Access) Act 2025 (DUAA).

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2. Who We Are

Company Name: Synergy Human Factors Ltd

Company Number: 13071927

Registered Office: 95 Ditchling Road, Brighton, BN1 4ST, United Kingdom

Email: hello@synergyhumanfactors.com

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3. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number (via contact forms or direct email).

  • Technical Data: IP address, browser type, device information, and usage data (via cookies).

  • Communication Data: Any information you provide when contacting us.

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4. How We Collect Your Data

We collect data:

  • Directly from you (e.g., when you fill out a contact form or email us).

  • Automatically via cookies and similar technologies.

  • From third-party services (e.g., Wix, our hosting provider).

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5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: For marketing communications and optional cookies.

  • Contract: To respond to your enquiries or provide services.

  • Legal Obligation: To comply with applicable laws.

  • Legitimate Interests: To improve our website and services, provided your rights are not overridden.

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6. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide customer support.

  • Improve website functionality and user experience.

  • Send marketing communications (only with your consent).

  • Maintain website security and prevent fraud.

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7. Cookies and Tracking

We use cookies to enhance your experience. These include:

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Cookie Name                                     Purpose                                                Duration         Cookie Type

XSRF-TOKEN                                     Cookie for fraud detection of calls     Session           Essential

hs                                                         Security Cookie for Hive (legacy)       Session           Essential

svSession                                            Session cookie for identification         6 months        Essential

SSR-caching                                       Performance cookie for rendering     24 hours          Essential

TS*                                                      Cookies for attack detection               Session           Essential

bSession                                             Used for system effectiveness

                                                            measurement                                        24 hours         Essential

fedops.logger.sessionId                    Tracking session errors and issues

                                                             (resilience)                                             12 months      Essential

_wixAB3|*                                            Cookie for site experiments                6 months        Essential

server-session-bind                            Cookie for API protection                    Session           Essential

client-session-bind                             Cookie for API protection                    Session           Essential

 

You can manage your cookie preferences via our cookie banner or your browser settings.

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8. Sharing Your Data

We do not sell your data. We may share it with:

  • Trusted third-party processors (e.g., Wix, analytics providers) under strict contractual obligations.

  • Legal authorities if required by law.

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9. International Transfers

Your data may be processed outside the UK (e.g., by Wix). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data.

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10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption during transmission

  • Secure servers and access controls

  • Regular monitoring and update

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11. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us at hello@synergyhumanfactors.com. We will respond within one month.

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12. Data Retention

We retain your data only as long as necessary for the purposes outlined or as required by law. For specific retention periods, please contact us.

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13. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Synergy Human Factors Ltd

95 Ditchling Road

Brighton, BN1 4ST

United Kingdom

Email: hello@synergyhumanfactors.com

 

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