Privacy Policy And Cookies
Privacy Policy
Last updated: 20 January 2025
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1. Introduction
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Welcome to Synergy Human Factors Ltd ("we", "us", "our"). This Privacy Notice explains how we collect, use, and protect your personal information when you use our website (www.synergyhumanfactors.com, "Website"). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner in accordance with the UK General Data Protection Regulation (UK GDPR).
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2. Identity and Contact Details
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2.1 Registered number: 13071927
2.2 Registered office: 95 Ditchling Road, Brighton, BN1 4ST
2.3 Email: hello@synergyhumanfactors.com
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3. Conditions for Collecting Information
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We will collect personal information only if:
3.1 You consent to it for specific purposes.
3.2 It is necessary for the performance of a contract with you.
3.3 It is required to comply with the law.
3.4 It is necessary to protect someone's life.
3.5 It is necessary for tasks in the public interest.
3.6 It is necessary for our or another’s legitimate interests, balanced against your interests.
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4. How We Obtain and Use Your Personal Information
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We may collect the following types of information:
4.1 Contact Information: To verify your identity and communicate effectively with you.
4.2 We collect information from various sources, including:
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a. Directly from you when using our services or communicating with us.
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b. Automatically from your interactions with our Website (e.g., IP address, browser details).
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c. From publicly available documents or third parties with your consent.
4.3 If you refuse to provide necessary information, we may not be able to provide certain services.
4.4 You can object if you believe we have requested information without sufficient explanation.
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5. Use of Your Personal Information
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We use your personal information for:
5.1 Identifying you when you contact us (contract performance).
5.2 Identifying relevant products or services (with your consent).
5.3 Administering accounts and services.
5.4 Conducting marketing analysis and research (with consent or legal exemption).
5.5 Preventing and detecting fraud.
5.6 Contacting you about similar products if you have not opted out.
5.7 Marketing Communications: With your explicit consent, we may send you marketing communications about our products and services. You can opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link in our emails or by contacting us at hello@synergyhumanfactors.com. If you choose to opt-out, we will no longer send you marketing communications, but we may still send you transactional or service-related messages.
5.8 Monitoring communications for quality and compliance (with notice or consent).
5.9 Checking details with fraud prevention agencies as required by law.
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6. Disclosure of Your Information
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We will not disclose your personal information except in the following circumstances:
6.1 To data processors under contract with us.
6.2 To other data controllers with prior notice.
6.3 To third parties if it is in your interest and with your consent.
6.1 Third-Party Data Processors
We may share your personal information with trusted third-party service providers who process data on our behalf. These include, but are not limited to:
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Hosting services
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Analytics providers
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Payment processors
We have contracts in place to ensure that these third parties process your data securely and in accordance with data protection laws. We will not share your personal data with any third parties outside of these arrangements unless required by law or with your explicit consent.
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7. Protecting Your Information
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7.1 We use strict security measures to protect your personal information.
7.2 We encrypt information during transmission.
7.3 We maintain physical, electronic, and procedural safeguards.
7.4 It is important for you to protect your login details and computer.
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8. Internet Communication
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8.1 We may email you about our services. You can opt-out at any time.
8.2 Communications over the internet are not always secure; we are not responsible for unauthorized access beyond our control.
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9. Cookies and Tracking Technologies
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9.1 We use cookies and similar technologies to:
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Cookie Name. Qualities. Consent Needed
XSRF-TOKEN. Fraud detection. No
hs. Security. No
svSession Session management. No
SSR-caching Performance No
TS* Attack detection No
bSession System effectiveness. No
fedops.logger.sessionId Tracking session errors. No
_wixAB3* Site experiments. No
server-session-bind API protection No
client-session-bind API protection No
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9.2 Cookies help with navigation, recognition, and performance measurement.
9.3 Managing Cookies: You can manage your cookie preferences by adjusting the settings in your web browser. Most browsers allow you to block or delete cookies. However, please note that if you disable cookies, some features of our Website may not function properly.
For more information on how to manage cookies, visit AllAboutCookies.
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10. Updates to This Notice
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We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via email (if you are a customer), or by providing a prominent notice on our Website. We encourage you to review this Privacy Notice regularly to stay informed about how we are protecting your personal data.
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11. Your Data Protection Rights
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Under the UK GDPR, you have the following rights:
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Right to Access: You can request a copy of the personal data we hold about you.
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Right to Rectification: If your personal information is inaccurate or incomplete, you can request that we correct or update it.
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Right to Erasure: You can request that we delete your personal data under certain conditions.
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Right to Restrict Processing: You can request that we limit how we process your data in specific circumstances.
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Right to Data Portability: You can request that we transfer your data to another organization, or to you, in a structured, commonly used format.
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Right to Object: You can object to the processing of your personal data in certain situations, including for direct marketing purposes.
To exercise any of these rights, please contact us at hello@synergyhumanfactors.com. We will respond to your request within one month.
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12. Data Retention
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We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, or as required by law. The retention period may vary depending on the type of data and the purpose for which it was collected. For example, we may retain your data for the duration of our contract with you or for a period required for legal or regulatory compliance. If you wish to know how long specific data is retained, please contact us at hello@synergyhumanfactors.com.
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